Professional Online chat solution enhances the ability of your customer support agents to provide live assistance and increase product sales by solving client’s problems in less time. Software helps to increase the productivity and efficiency by providing healthy interaction between support operators and website visitors. Easy-to-use Live chat tool is being used in various organizations like Auto Sales, Travel, Stock Market, Website hosting etc to build strong customer-relationship and thus converting online visitors to regular customers.
Software Features• Live Chat Support – Provides live chat interaction between your website support executives and website visitors in real time.
• Push Web Pages – Support executives can send web url’s to visitors in order to provide valuable information they are searching for.
• Operator-to-Operator chat – Operators can chat with other operator of your company to handle complex queries.
• Chats Transfer - Operators can transfer ongoing chat to other operator to assist the customer in less time.
• Multiple Chat – Support executives can chat with more than one visitor at the same time.
• Sound Alert Notifications – Software notifies customer care executives when visitor request for chat to provide quick response.
• E-mail Chats – Provide option to send complete chat transcripts to customers for future assistance.
• Leave Offline Messages – Facilitates website visitors to leave offline messages in case operator status is offline.
• View Visitor Typing Text – Company support agents can see visitors typing text before they send it to reduce response time.
• Canned Responses – Customer support agents can send pre-written messages to provide instant answers to routine questions without any delay.
• Block Visitor – Website support agents can block IP address of mischievous visitors who are interrupting between chat sessions.
• Provide Visitor Details – Customer care representatives can view customer name, company name and other information related to visitors.